Jan has worked at Phillips for over eleven years, and he is currently responsible for leading the transformation of the Quality & Regulatory functions towards enhanced, leaner, innovative, and analytical approaches to product quality. Phillips has a long history in the healthcare industry and today has over 450 products and services.

• Exploring the gaps that the typical approaches to customer feedback and complaints create
• Adopting a process mining methodology to utilise feedback on both soft and hard reliability issues and drive continuous improvement of your medical device software
• Ensuring that there are mechanisms in place to complete the feedback loop between QA/RA and software development