Breakthroughs in CRO Customer Service
The Agilent OpenLAB ELN is used by global R&D labs that include Contract Research Organizations (CROs) to pharmaceutical development and academic research institutions.
While many CROs specifically provide clinical-study and clinical-trial support for drugs and/or medical devices, most CROs offer a broad variety of contract and consulting services for pharmaceutical and biotechnology industries that support early-stage product development to production, preclinical research, clinical research, and clinical trial management.
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Contract service providers working with lab professionals are expected to deal with increasing amounts of data in shorter time intervals with either smaller or decreasing budgets. In addition, contract service providers are driven to differentiate their services as well as deliver increasingly high levels of customer service. Superior customer service encompasses providing customized, compliant services in a timely and collaborative manner. Projects developed and executed on a foundation of transparency are delivered with more efficiency, higher quality and greater client satisfaction. During this Webinar you will learn how BioConvergence accomplished these goals through the deployment of Agilent OpenLAB ELN.
This webinar will cover:
- How FDA submissions can be simplified by having instant and full access to your data, 24*7
- Benefits from a CRO expertise while protecting your IP
- Deploy a web-based ELN that meets all regulatory constraints
- Flexibility to support thousands of customized projects and assays without need for redesign
- Provide a unified environment for data analysis, data-trending and decision-making
- Change the way that scientists capture, collaborate, and use information and knowledge
Presenters:
Kelly L. Zaleski, Ph.D.
Director of Product Development
BioConvergence LLC
Francois Beillouin
Product Manager ELN
Agilent Technologies
